Warranty

Residential Application Only

This program is limited to residential applications unless otherwise specified and does not apply to commercial or industrial use.

Limited Residential and Commercial Warranties for Engineered Flooring

Limited Residential Warranties

• Pre-Installation Warranty: Products in their original condition will have no more than 5% defects in grading, milling, dimension, lamination, or assembly, as specified by NFCA & NWFA standards for the total installed area.
• Lifetime Structural Warranty: First-quality products in their original manufactured condition are warranted to be free from manufacturing defects in milling, dimension, and grade for the lifetime of the floor.
• 25-Year Urethane Finish Warranty: Covers visible wear exceeding 10% of the total installed area, excluding high-traffic areas like doorways and hallways. The urethane finish is warranted for 25 years under normal residential conditions and proper maintenance.

Limited Commercial Warranties

• Pre-Installation Warranty: Covers up to 5% defects in grading, milling, dimension, lamination, or assembly, as per NFCA & NWFA standards.
• Lifetime Structural Warranty: Original purchasers are guaranteed freedom from manufacturing defects for the lifetime of the floor.
• 5-Year Urethane Finish Warranty: Factory finish is warranted not to wear through for five years in commercial applications.

Who is Covered?

These warranties are for the original purchaser only and are non-transferable. Proof of purchase (receipt) is required.

Limitations: No installer, retailer, distributor, agent, or employee may modify the terms of this warranty.

What is Not Covered

• Damage caused by natural disasters, Acts of God, accidents, or misuse.
• Improper maintenance, neglect, abuse, or environmental conditions.
• Scratches, dents, or surface damage caused by furniture, appliances, high heels, or pets.
• Improper cleaning methods or products, including wet mops or abrasive tools.
• Gloss reduction, surface noises like squeaking or popping, or wood characteristics such as knots and grain variations.
• Improper storage, site conditions, or installation.

Consumer Responsibilities

• Read and follow installation, care, and maintenance instructions.
• Verify product specifications and condition upon receipt.
• Ensure proper site conditions and subfloor quality before installation.
• Use NFCA & NWFA-compliant cleaning products and procedures.

Manufacturer Responsibilities

If a valid warranty claim is established, Simba Floors will, at its discretion:

• Repair the defective boards.
• Replace with the same or a comparable product.
• Refund the prorated purchase price of the defective section.

Warranty Claims Process

To file a claim:

• Purchase must be from an authorized dealer.
• Notify the dealer in writing upon identifying the issue, including:
  • A copy of the purchase invoice.
  • Installation date.
  • Photos of the issue.
  • Sample boards, if applicable.

Note: Unauthorized repairs will void the warranty.

Additional Notes

• Warranty does not cover removal or replacement of cabinets, furniture, or fixtures.
• Humidity must be maintained between 40%-55%. Damage from improper humidity levels is excluded.
• Gloss reduction, surface checking, and cracking are not covered.

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