Frequently Asked Questions
Have questions? We’ve got answers. Browse through our frequently asked questions to find solutions to your queries about Simba Floors’ products, services, and care tips. If you don’t find what you’re looking for, feel free to contact us directly.
General Questions
What types of flooring does Simba Floors offer?
We offer a wide range of flooring solutions, including engineered hardwood, laminate, luxury vinyl plank (LVP), and natural stone. Each option is designed to cater to different styles, durability requirements, and budgets.
Where are your products available?
Our products are available through authorized retailers across Canada. You can also visit our showroom at 140-2368 No 5 Rd, Richmond, BC, to explore our full range of flooring solutions. Contact us to find an authorized retailer near you.
Do you offer installation services?
No..
Product Care and Maintenance
How do I clean and maintain my Simba Floors?
We recommend regular sweeping or vacuuming to remove dust and debris, along with occasional damp mopping using a manufacturer-approved cleaner. Avoid harsh chemicals, abrasive tools, and excessive moisture.
What should I do if my floor gets scratched?
Minor scratches can often be repaired using a touch-up kit designed for your specific flooring finish. For deeper scratches or damage, contact our customer support team for professional advice or repair services.
Can Simba Floors handle pets and heavy traffic?
Yes, our flooring solutions are designed for durability and resilience. Engineered hardwood and luxury vinyl plank are excellent options for households with pets or heavy foot traffic due to their scratch and wear resistance.
Warranty and Guarantees
What warranties are included with Simba Floors?
We offer a variety of warranties based on the product type. These include a limited lifetime structural warranty for engineered hardwood and specific finish warranties for residential and commercial applications. Visit our Warranty Page for more details.
What is covered under the warranty?
Our warranties cover manufacturing defects, structural issues, and finish wear within the specified period. Damage caused by improper installation, maintenance, or environmental factors is not covered. Please read the warranty terms carefully.
How do I file a warranty claim?
To file a warranty claim, contact the authorized dealer where you purchased the flooring or reach out to our customer support team. Provide your purchase receipt, details of the issue, and photographs to support your claim.
Design and Customization
Can I customize my flooring?
Yes, we offer custom design services to help you achieve the perfect flooring for your space. From unique patterns to special finishes, our team will work with you to bring your vision to life.
Do you provide samples?
Yes, samples are available for most of our flooring products. Visit our showroom or contact us to request samples for your project.
Can I match my flooring to existing decor?
Absolutely! Our design experts can help you select flooring that complements your existing decor and style. Bring photos or samples of your space for personalized assistance.
Contact and Support
How can I get in touch with Simba Floors?
You can reach us by email at [email protected] or by phone at +1 604-285-9876. Our showroom is located at 140-2368 No 5 Rd, Richmond, BC.
What are your business hours?
Our showroom is open Monday to Friday, from 9:00 AM to 5:00 PM. We are closed on weekends and public holidays.
Do you offer virtual consultations?
Yes, we offer virtual consultations for customers who prefer remote assistance. Contact us to schedule a video call or phone consultation with one of our experts.
Still Have Questions?
If you have any additional questions or need further assistance, don’t hesitate to reach out to us. Our team is always here to help!
